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Contact BOTIM Customer Service
Dear BOTIM Customer Service,
I hope this message finds you well. I am reaching out to express my frustration and seek urgent assistance regarding the delivery of my prepaid card.
I applied for the card over a month ago and understand that BOTIM has successfully printed the card.
However, the courier service, Eco Express, has consistently failed to deliver it, demonstrating a high level of unprofessionalism and disregard for customer satisfaction.
On December 24, 2024, I received a WhatsApp message from an Eco Express agent stating that the card would be delivered that day.
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Unfortunately, this did not happen. I was informed that the delivery would be rescheduled for the next day, December 25, 2024, but once again, the promise was not fulfilled.
Since then, I have made numerous attempts to contact Eco Express through multiple calls, but none of these efforts have yielded any results.
It has been over a month, and the delay in delivering a simple card is beyond unacceptable.
In my 11 years in Dubai, I have never encountered such an unreliable compan
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