Literature review on service quality in hotel industry

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  • How to improve service quality in hotel

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    How to Improve Hotel Service Quality and Operations: A Quick Guide

    In today's competitive hospitality landscape, delivering exceptional service quality is paramount to attracting satisfied guests.

    By optimizing hotel operations, you can enhance guest satisfaction, increase revenue, and foster a positive reputation.

    Service quality in hospitality industry pdf

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    • This quick guide explores strategies to improve hotel service quality and operations, drawing insights from real-world case studies and research.

    Guðmundur F. Magnússon

    Marketing Manager

    Six Ideas to Improve Hotel Service Quality and Operations

    1.

    Invest in Technology

    • Tour Booking Software: Streamline tour management, offer personalized recommendations, and increase revenue through upselling with software such as TourDesk.

    • Property Management Systems: Centralize operations, improve efficiency, and enhance communication between departments.

      Examples include LS Central, Mews and Cloudbeds.

    • Guest Relationship Management (CRM) Systems: Track guest preferences, preferences, and interactions to deliver personalized service

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